Terms of Service

Last updated: 5 March 2026

1. Acceptance of Terms

By creating an account on or using the Fiz application ("the Service"), operated by JOINFIZ LTD ("Fiz", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use the Service. Your continued use of Fiz after any modifications to these terms constitutes acceptance of the updated terms.

2. Eligibility

You must be at least 13 years of age to use Fiz. If you are between 13 and 18, you must have the consent of a parent or legal guardian. By using Fiz, you represent and warrant that you meet these eligibility requirements and have the legal capacity to enter into this agreement.

3. Account Registration & Security

You must provide accurate, complete, and current information when creating your account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] if you suspect any unauthorised use of your account. Fiz is not liable for any loss arising from unauthorised account access.

4. Subscription Plans & Billing

Fiz offers the following subscription tiers:

• Free: Access to core features including workout creation, score logging, and social features with limited AI generation quotas.
• Pro: Enhanced features including higher AI generation quotas with access to standard AI models.
• Partner: Premium features including the highest AI generation quotas with access to advanced AI models and priority support.

Subscriptions are processed through RevenueCat and billed via the Apple App Store or Google Play Store. Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the renewal date. You can manage or cancel your subscription through your device's app store settings. Refunds are subject to the policies of Apple or Google, as applicable.

5. User-Generated Content

You retain ownership of all content you create on Fiz, including workouts, activities, comments, images, collections, and programmes. By posting content on Fiz, you grant us a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, and distribute your content within the Service for the purpose of operating and promoting Fiz. You are solely responsible for the content you post and must ensure it does not violate any third-party rights or applicable laws. We reserve the right to remove content that violates these terms.

6. AI-Generated Content

Fiz uses Google Gemini API to generate workout and programme suggestions based on your text prompts. AI-generated content is provided for informational and inspirational purposes only. We make no guarantees regarding the accuracy, safety, or suitability of AI-generated workouts. You are solely responsible for reviewing, modifying, and using AI-generated content. AI-generated workouts should be adapted to your fitness level and physical capabilities. AI generation is subject to quotas based on your subscription tier.

7. Health & Fitness Disclaimer

Fiz is a fitness tracking and workout creation platform. It is not a medical device and does not provide medical advice, diagnosis, or treatment. The health data, workout suggestions, scores, metrics, and training information provided through Fiz are for informational purposes only.

• Always consult a qualified healthcare professional before starting any new exercise programme or if you have concerns about your health.
• You use all workouts, scores, and fitness recommendations at your own risk.
• Fiz is not responsible for any injuries, health complications, or adverse effects resulting from workouts performed using the Service.
• Health data from Apple HealthKit or Google Health Connect is displayed for your convenience and should not be used as a substitute for professional medical monitoring.

8. Acceptable Use

You agree not to:

• Use Fiz for any unlawful purpose or in violation of any applicable laws.
• Harass, bully, threaten, or intimidate other users.
• Post content that is obscene, defamatory, fraudulent, or infringes on intellectual property rights.
• Spam, send unsolicited messages, or engage in any form of automated abuse.
• Attempt to scrape, reverse-engineer, decompile, or otherwise extract the source code of the application.
• Interfere with or disrupt the Service, servers, or networks connected to the Service.
• Create multiple accounts for abusive purposes or to circumvent restrictions.
• Submit false or misleading scores, activity data, or leaderboard entries.
• Share your account credentials with others or allow others to access your account.

9. Social Features & Community Guidelines

Fiz includes social features such as following other users, commenting on activities, liking content, and participating in challenges. When using these features:

• Be respectful and constructive in all interactions.
• Do not post comments that are abusive, discriminatory, or harmful.
• Respect other users' privacy settings and boundaries.
• Use the block feature to manage unwanted interactions.
• Report content or behaviour that violates these guidelines.
• We reserve the right to moderate, remove content, or suspend accounts that violate community guidelines.

10. Intellectual Property

The Fiz application, including its design, branding, logos, movement library, scoring algorithms, UI components, and all associated intellectual property, is owned by JOINFIZ LTD. You may not copy, modify, distribute, sell, or lease any part of the Service without our written permission. The Fiz name, logo, and related marks are trademarks of JOINFIZ LTD.

11. Privacy

Your use of Fiz is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using Fiz, you consent to the data practices described in the Privacy Policy.

12. Third-Party Services

Fiz integrates with third-party services including Apple HealthKit, Google Health Connect, RevenueCat, Stripe, Google Gemini API, and Google Geocoding API. Your use of these services is subject to their respective terms and privacy policies. Fiz is not responsible for the practices or content of third-party services. Links to external websites or services within Fiz do not imply endorsement.

13. Leaderboards & Competitions

Fiz provides leaderboards, challenges, and competitive features. By participating, you agree to submit accurate and honest scores. We reserve the right to remove scores or disqualify participants who submit fraudulent, manipulated, or clearly inaccurate data. Leaderboard rankings are provided for entertainment and motivation — they do not constitute official competition results.

14. Affiliate Programme

Fiz may offer affiliate code features. Affiliate codes must be used in accordance with applicable advertising and disclosure laws. We reserve the right to modify, suspend, or terminate affiliate features at any time. Misuse of affiliate codes, including self-referral fraud, may result in account suspension.

15. Limitation of Liability

To the maximum extent permitted by law, JOINFIZ LTD and its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, profits, goodwill, or other intangible losses, arising from your use of or inability to use the Service. Our total liability for any claim arising from these terms shall not exceed the amount you paid to us in the 12 months preceding the claim, or £50, whichever is greater.

16. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

17. Indemnification

You agree to indemnify, defend, and hold harmless JOINFIZ LTD, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to your use of the Service, your violation of these terms, or your violation of any rights of a third party.

18. Termination

We may suspend or terminate your account at our sole discretion if you violate these terms, engage in abusive behaviour, or for any other reason we deem necessary to protect the Service or its users. You may delete your account at any time through the app. Upon termination, your right to use the Service ceases immediately, and all associated data will be permanently deleted in accordance with our Privacy Policy.

19. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Material changes will be communicated through the app or via email. Your continued use of Fiz after changes are posted constitutes acceptance of the updated terms. If you do not agree with the changes, you must discontinue use and delete your account.

21. Severability

If any provision of these terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

22. Contact Us

If you have any questions about these Terms of Service, please contact us:

JOINFIZ LTD
Email: [email protected]
Website: joinfiz.com